Refund Policy

Last updated: September 17, 2026

At Epitomee® Health Inc., patient safety is our top priority. Because dispensed prescription products cannot be reused or resold once they leave the pharmacy, and consistent with standard pharmacy practice, we are unable to accept returns or provide refunds for Epitomee® prescriptions once they have been dispensed.

For this reason, all Epitomee® prescription sales are considered final once dispensed.When you check out, our payment processor places a temporary authorization hold on your payment method to verify your card. You are not charged at that time. If your provider determines that you are not medically eligible for Epitomee®, that authorization hold is released and you are not charged. Because no payment is ever captured unless your prescription is approved, there is no charge to refund in this situation; released holds typically take a few business days to clear, depending on your card issuer.

All fees and payments due to or charged by Epitomee® Health Inc. are non-refundable, non-cancellable, non-exchangeable, and non-creditable. No refund will be issued regardless of the reason for discontinuation, including but not limited to side effects, adverse reactions, a provider’s recommendation to discontinue treatment, or a change in your health status. This policy reflects standard pharmacy practice and applicable state requirements governing the return and resale of dispensed prescription products.

You are fully liable for all charges to your account, including any unauthorized charges.

If you feel we have made an error in the filling of your prescription or billing of Services, please contact us by messaging us via secure messaging in your account.

If you experience symptoms or concerns, please contact your medical provider through the patient portal. For medical emergencies, seek immediate in-person care or call 911.